If you want to learn how to return mattress to Amazon, you’ve landed at the right spot. It’s easy to return your Amazon mattress if it’s still in its original packaging and you have a receipt or proof of purchase. You can do it online. We’ll walk you through how to return mattress to Amazon and how long it takes for your money to be refunded, in this blog.
Make Sure You Are Eligible For A Refund
Make sure you’re fully qualified for a return before you go through the hassle of figuring out how to return your mattress. Each product genre on Amazon has its own set of terms and conditions, so read them thoroughly before purchasing. Here are some basic guidelines to follow.
The mattress can be returned to Amazon if the following conditions are met:
- You purchased it directly from Amazon.
- It’s still in the box it came in (not opened)
- You seek a return within 365 days of purchase
You will not be eligible to return your mattress if:
- You purchased it through a third-party vendor.
- It had been opened or used for over 30 days.
- It can’t be resold because it’s in bad shape (e.g., dirty or stained)
If you are unhappy with your mattress, Amazon will accept it for return as long as it is returned in its original packing within 30 days of receiving. The mattress should also be clean and stain-free.
How to Return Mattress to Amazon
Some mattresses are returnable for free, while others are not. If free return option is available, Amazon return label will be sent. If a label is not available, you will be responsible for paying the shipping costs yourself. You may plan a pickup or drop-off at a UPS site. Keep in mind that if you prefer to drop off the mattress rather than schedule a pickup, you will be responsible for all packaging materials and charges.
If you have an Amazon return label, all you need to do is repack the mattress following Amazon’s guidelines and arrange a pickup. If you wish to arrange a pickup manually, you may do so using your reference number on UPS’s website before booking a pickup on UPS’s website; make sure it has been 24 hours after UPS picked up your box.
If you can’t find your tracking number, call Amazon customer support, and they can assist you. Please remember that it cannot be returned once a mattress has been removed from its original packing.
Amazon offers a 100-night sleep trial
Most of Amazon’s mattresses come with a 100-night sleep trial, which means you may test out your new mattress for 100 nights in advance, deciding whether or not to return it. If you decide to return it, Amazon will pick it up at no expense.
To request an Amazon mattress return, go to your account’s “Your Orders” area and choose the mattress you want to return. Then click the “Return or Replace Items” button. Choose “Refund,” then “Received damaged or faulty,” and finally “Return products.” Amazon will organize a time for someone to come pick up your mattress after completing a brief survey. After Amazon has picked up your mattress, they will send you an email with further details regarding your return.
If you’re returning a mattress delivered by an Amazon delivery partner, you must leave it in its original packaging so that the delivery partner may bring it back to Amazon. If UPS, FedEx, or USPS delivered it, you must return it to its original packing before dropping it off at one of those sites. After Amazon gets the mattress in its warehouse, you should receive your refund within three weeks.
Amazon's Online Return Center
To begin a return, go to Amazon’s Online Return Center and ask the seller for a return authorization. You will be sent with step-by-step instructions and a prepaid mailing label when your request is granted.
In Your Orders, you may also find the Online Return Center. Navigate to the order and choose Return or Replace Items. Go to About Our Returns Policies to discover more about Amazon’s return policies.
If you take delivery of a damaged or faulty item, Amazon will replace it with an identical item. If you prefer a different item, please start a return for the damaged or faulty item as termed above and place a new order for the one you want. Most things purchased from Amazon.com, including Amazon Pantry, Amazon Fresh, Digital content, and anything labelled “fulfilled by Amazon,” can be returned within 30 days of receipt of shipment.